REFUND AND EXCHANGES POLICY

At Expanse Shop, we are committed to ensuring customer satisfaction with every purchase.

Refunds are only possible if the item was returned during delivery. The buyer will receive a store gift certificate only upon return.

If you are not completely satisfied with the quality of the products purchased from our online store, Expanse Shop, you can return them within 3 days of receiving your order and receive a store gift certificate in exchange.
Returns are subject to the following conditions: In the event of a manufacturing defect or hidden fault, returns or exchanges are possible within the warranty period from the delivery date. However, return approval is subject to a quality inspection by our team of experts to confirm the defect. To report a problem, please contact your account manager or email us at info@expanseshop.com.

Which items are not eligible for returns?

Products received by the buyer upon delivery.
Products that are not in their original condition or missing any parts or attachments.
Products that have been opened or unsealed (unless necessary to inspect).
Products without original packaging or labels.
Products that have been used, damaged, or altered from their original condition.
Products that have been assembled, installed, or altered after delivery.
For hygiene reasons, decorative pillows and textiles are separated into separate categories and are not subject to return.
Products that have been damaged due to misuse or show signs of wear and tear, even if still within the warranty period.
Customized/special orders.